Irrespective of whether the company is a multi-national, multi-million dollar organization or a small company with single digit million turnover, the goal of system selection is to source a system that can provide functionality for all of the business processes; that will get complete user acceptance; management approval and, most...

When it comes to SaaS business solutions, we like to encourage self-implementation where we can. Are we crazy?  Perhaps not! ERP/CRM failure rates are high.  Some say as high as 75%.      Boiling this down, we see the main reasons are: Sold the wrong product.  ERP systems are sold not...

  On the face of it, things have just got a lot more confusing when selecting a software strategy for your enterprise.    But not really;  things have just moved on; maybe you should too ?  There are three primary deployment methods: On-premise. management and maintenance of the infrastructure and application...

So, you are a 3PL company that offers fulfillment services to businesses.  Your customers do not carry any stock on-site and it is all managed by you.   Or, maybe you are a business that uses a 3PL to manage your stock, focusing on what you are good at.  Or, maybe...

No matter what system you implement;  a whole ERP (such as NetSuite) designed to manage your entire business; or a point solution (such as SugarCRM) that addresses a specific departmental need.   There comes a day where manual processes, such as entering customer orders from the phone, emails or fax, or moving information between...

We constantly hear software as a service (SaaS) ERP/CRM vendors talk about customizing their solutions and how "easy" it is.  In contrast, we constantly hear legacy software vendors talk about how inflexible SaaS solutions are.   Well, let us tell you that: SaaS solutions (for the most part) are highly adaptable. SaaS solutions...

  "With the help of Tactics we (SAP) were able to apply best practices for dealing with our partners and how they sell subscription-based solutions". - Pascal Nass, Global Channel Development – SAP AG  Tactics was engaged on a process engineering and solution design project to apply industry best practices...

Growing companies make three common mistakes in selecting CRM, Accounting and ERP systems.  The first, and potentially the most serious, is waiting to upgrade their business management systems until they really need to.  The second is implementing systems that are far more complex than what they currently need.  The third...

QuickBooks has a great payroll module that really does take the burden out of paying people. Quickbooks Payroll is easy to use, allows direct deposit, has automated tax form filing and automated federal and state tax processing; it's fully online and payroll can be efficiently processed in seconds. It even guides you...

We came across a good article by popular SaaS ERP Blogger and Buyer Advocate, Dennis Howlett: "If your not getting cloud computing your a loser".  Here, Dennis is discussing cloud computing, typical customer rejections and goes on to make a very valid point - what have you got to lose by...

We have recently seen an uptick in customers that want to customize their NetSuite ERP deployment. More specifically around workflow and business process automation.   Traditionally this was performed by a technical team of programmers using a combination of custom fields and records and NetSuite's SuiteScript programming language which performed the...

With web services products coming out every day to run aspects of your business - this begs the question: Do you choose line of business (LoB) solutions (best-of-breed) or bite the bullet and try to find a all-in-one solution that can run at least 80% of your entire business? This is a very difficult...

SugarCRM is a commercial open source product that is available as a software as a service cloud offering.  Specifically it deals with managing sales, service, contracts and projects for all sized companies. Their latest release (6.x) has gone a long way to help consumers of CRM systems.  In other words,...

Some NetSuite customers have deployed  financials and order management but never bothered implementing the CRM module.   It could be that finance and order management took priority and/or CRM is being handled in another system and/or CRM is just not important.   But things change.  More recently, we have seen a...