Customizing Software as a Service ERP Solutions. Necessary?

We constantly hear software as a service (SaaS) ERP/CRM vendors talk about customizing their solutions and how "easy" it is.  In contrast, we constantly hear legacy software vendors talk about how inflexible SaaS solutions are.   Well, let us tell you that: SaaS solutions (for the most part) are highly adaptable. SaaS solutions...

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