No matter what system you implement;  a whole ERP (such as NetSuite) designed to manage your entire business; or a point solution (such as SugarCRM) that addresses a specific departmental need.   There comes a day where manual processes, such as entering customer orders from the phone, emails or fax, or moving information between...

Growing companies make three common mistakes in selecting CRM, Accounting and ERP systems.  The first, and potentially the most serious, is waiting to upgrade their business management systems until they really need to.  The second is implementing systems that are far more complex than what they currently need.  The third...

We came across a good article by popular SaaS ERP Blogger and Buyer Advocate, Dennis Howlett: "If your not getting cloud computing your a loser".  Here, Dennis is discussing cloud computing, typical customer rejections and goes on to make a very valid point - what have you got to lose by...

SugarCRM is a commercial open source product that is available as a software as a service cloud offering.  Specifically it deals with managing sales, service, contracts and projects for all sized companies. Their latest release (6.x) has gone a long way to help consumers of CRM systems.  In other words,...

Some NetSuite customers have deployed  financials and order management but never bothered implementing the CRM module.   It could be that finance and order management took priority and/or CRM is being handled in another system and/or CRM is just not important.   But things change.  More recently, we have seen a...